PERMANENT, PART-TIME

Studio & Client Manager

Overview

This role will have overarching view of the business end-to-end. A large focus will be on client management by way of tracking all elements that comprise of the job "life-cycle". The other main focus will be managing the back end of the studio, managing stock, supplies, displays, along with administrative tasks such as managing deliveries both posting and pick ups. There will be industry specific training and as well as training on the business, brand and our unique offering.

This role is intended for someone who is wishing to build a long-term career in the Jewellery industry. 

Roles & Responsibilities

• Monitoring jobs from beginning to end, i.e. liaising with CAD designers, suppliers, assist with shortlisting and quoting clients
• Liaising with clients prior to their appointment, during and after, ensuring that the customer is well informed on the status of their piece
• Communicating with the wider team on the needs of our clients, ensuring we are on track to meet our deadlines
• Assisting with social media and content creation
• Ad hoc administration

Essential Skills

• Prioritisation 
• Clear and timely communication
• Uses initiative 
• Attention to detail 
• Focused on accurate task completion

Desired Experience

This role would be most suitable for someone who has a PA/EA background, business owner, or retail management experience where there is a strong focus on problem-solving and client management. 

Culture & Team-Fit

We are a small and close-knit team who value authenticity, kindness, self-awareness, honesty, open-mindedness and a light-hearted approach to life. 

We are potent with our time and enjoy getting the job done - then celebrating. The culture is very much a team focus for the greater outcome, that being - happy customers and a stress-free environment (and life). 

Our goal, as a company, is to enjoy what we do, create beautiful pieces, and make people happy. Although we don't intend to be a large company, we do intend to be a high-performing one that is sought-after and highly valued. 

Quality of work, service as well as health and life is our focus. 

Role Type

• Permanent, Part-time 
• Wednesday - Saturday 
• 9 - 4:30
• Osborne Park, WA
• 6 month probation period 

Other Details

This role will have a large amount of training, both industry-specific and brand specific. There will be a customer-facing element to the role, once ready where you will manage the appointments for our Core Ceremonial Collection (not yet finalised), leaving custom/bespoke appointments to Cassidy. 

How To Apply

Please send your resume to cassidy@shefinejewellery.com along with some less "formal" information about yourself. 

This role is an "in person role" and therefore a VA will not be suitable (but maybe in the future).

Thank you x